HOW IT WORKS

OUR PROCESS

Getting started is easy.
We help you find highly trained ecommerce, freight and logistics customer support specialists so you can be laser focused on what you do best.
My Freight VA have developed a simple 5 step process & we work with you every step of the way to elevate your business to new heights.

Collaborate
Our discovery approach begins by working with you to identify your unique outsourcing needs, business pain points, key performance indicators and what results you want to see.

Plan
We work with you to develop a custom outsourcing plan that’s flexible to work with your budget and scalable to grow along with your business.

Recruit
Our tried and tested recruitment process ensures that we find passionate, trustworthy & highly skilled candidates that will hit the ground running and seamlessly integrate with your existing team.

Onboard
We do all the heavy lifting behind the scenes in human resources, management & information technology along with initial skills & systems training to make your outsourced team orientation a breeze.

Support
We assist with ongoing management, coaching & development of both the agent and client to ensure successful outsourcing journey.

NO RISK GUARANTEE

We understand how important placing the right person in the right role is to ensure a successful outsourcing journey.
At My Freight VA there’s no contract or commitment until we find the right candidate for your role.

OUR NO RISK GUARANTEE*